Basic Term & Conditions

The present agreement is between you (the Client) and The M Word CIC (referred to as TMW, ‘we’, ‘us’, or ‘our’) within our policies.

The present therapeutic agreement abides by the Data Protection Act 2018. By commencing any of our Services, the Client (you) agrees to the following terms and conditions:

All new clients are required to read and confirm the acceptance of the terms and conditions of this agreement. Confirmation can be provided in writing via email. If written confirmation is not provided for any reason, then by starting therapy (in-person and/or online) the Client agrees to the term & conditions of this agreement. The Client is required to respond in writing (via email) if s/he does not agree to the terms and conditions of this agreement.

Any session rescheduled by the Client with less than three days’ notice will be charged in full to the Client. 

All appointments must be paid at least one week before the session or at the time of booking the appointment. Failure to do so will result in the Client forfeiting the session.  It is not company policy to provide refunds for late, cancelled or missed appointments.

The M Word CIC abides by the code of confidentiality of HCPC, BABCP, BPS and GDPR regulations. Identifying information, such as Patient’s name, address, biographical details and other description of a Patient’s life and his/her circumstances, will be kept private and stored safely as per the terms laid out in our Data Protection and Privacy Policy.


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